Assessing Usersâ€™ Satisfaction with Tanzaniansâ€™ Public Health Supply Chain Electronic Logistic Management Information System
Keywords:eLMIS, user satisfaction, health, Health Commodities, Tanzania, Medical Store Department.
AbstractThe Ministry of Health Community Development Gender Elders and Children through Medical Store Department has been implementing electronic Logistic Management Information System (eLMIS) in order to streamline the flow of health commodities in the country. Approximately, there are more than 500 registered district pharmacists who use the system on daily basis. While the acceptance of the system is positive, long-term success depends on its continued use which is determined by usersâ€™ satisfaction with the system. This study examined factors affecting usersâ€™ satisfaction with eLMIS through developing a research model from the literature and adopting sequential explanatory mixed research design. A sample of 112 users out of 150 was collected from 4 regions and tested against the research model using regression analysis to identify factors that contribute toward usersâ€™ satisfaction. Finally, an interview was conducted to 10 users to find more information about these factors. The study found that four of the factors: information quality (Î²=0.28), system quality (Î²=-0.21), perceived usefulness (Î²=0.22, and facilitation conditions (Î²=0.26) had a significant effect on usersâ€™ satisfaction with the eLMIS. However, system support did not have a significant effect. Through interviews, many users indicated that they need more training on the system and proposed new features that need to be added. Moreover, Internet access remained to be the main hindrance factor to the use of eLMIS. The strategies on how to enhance usersâ€™ satisfaction of the system and consequently increase systemsâ€™ success have been presented and discussed.
How to Cite
D. Omary, Z., & A. Kalinga, E. (2017). Assessing Usersâ€™ Satisfaction with Tanzaniansâ€™ Public Health Supply Chain Electronic Logistic Management Information System. Journal of Health Informatics in Developing Countries, 11(2). Retrieved from https://www.jhidc.org/index.php/jhidc/article/view/164
Authors retain copyright of the submission while granting the journal the right to publish it in the journal and in print.